Frequently Asked Questions

Yes we are Licensed by Nigeria Communications Commission 

Yes you can livetrack your vehicles abroad at no extra cost.

Yes, our tracking app can be downloaded on both Android and IOS phones

The device is installed in a safe secure area, therefore the unit will not be visible and cannot be easily tampered with.

Yes if you are an authorized user

Yes we are available 24/7. We will share our hotlines with you after installation.

Yes you can transfer units, we will call out an engineer and de-install and re-install the unit, however, there is a fee involved in switching the tracker unit to another vehicle.

GPS is a satellite navigation system used to determine the ground position of an object.

The General Packet Radio Service is a very cost effective way to send and receive data over a GSM network. You pay for data sent and received rather than time connected, which allows real time fleet management operation for a fraction of the cost of systems using SMS or circuit switched GSM data modes.

The data is stored on your login for 3 months.

For a standard tracking unit it takes 60 minutes per vehicle.

You can have unlimited users at all times, we can even give different users limited access to reports and other vehicles if required.

At Neptune Global Services Limited, our server is cloud based and can offer all our customers the latest features and reports as soon as they are ready, we don’t charge for upgrades.

Yes we have a very good relationship with Nigeria Police across the Nation.

Absolutely, as our platform is web-based with your unique login you can view your vehicles through any PC.