Frequently Asked Questions
Is your company Licensed to track vehicles?
Yes we are Licensed by Nigeria Communications Commission
Can I see my vehicles when I am abroad and if so what is the cost?
Yes you can livetrack your vehicles abroad at no extra cost.
Can I use my mobile phone to view the tracking system?
Yes, our tracking app can be downloaded on both Android and IOS phones
Where is the tracking unit installed and is it visible?
The device is installed in a safe secure area, therefore the unit will not be visible and cannot be easily tampered with.
Can I shut down and reset my car?
Yes if you are an authorized user
Can I call you anytime in case of emergency.
Yes we are available 24/7. We will share our hotlines with you after installation.
If I change my vehicles can the tracking unit be transferred to another vehicle?
Yes you can transfer units, we will call out an engineer and de-install and re-install the unit, however, there is a fee involved in switching the tracker unit to another vehicle.
What is GPS?
GPS is a satellite navigation system used to determine the ground position of an object.
What is GPRS?
The General Packet Radio Service is a very cost effective way to send and receive data over a GSM network. You pay for data sent and received rather than time connected, which allows real time fleet management operation for a fraction of the cost of systems using SMS or circuit switched GSM data modes.
How long is the historical data stored for?
The data is stored on your login for 3 months.
How long does it take to get a tracking unit installed?
For a standard tracking unit it takes 60 minutes per vehicle.
How many people can access the system at any one time?
You can have unlimited users at all times, we can even give different users limited access to reports and other vehicles if required.
What happens if when you have new features and software updates?
At Neptune Global Services Limited, our server is cloud based and can offer all our customers the latest features and reports as soon as they are ready, we don’t charge for upgrades.
Do you have relationship with Nigeria Police?
Yes we have a very good relationship with Nigeria Police across the Nation.
Can I access my vehicles from any computer?
Absolutely, as our platform is web-based with your unique login you can view your vehicles through any PC.
NEPTUNE GLOBAL SERVICES LIMITED
The company has been working with leading security companies in Europe to deliver custom built tracking solutions. We have made significant strides in positioning ourselves as a market leader.